Terms of Service
Effective Date: June 16, 2026. Please read these terms carefully before utilizing the Wellness Era ecosystem.
1. Nature of the Platform
Wellness Era (also referred to as "the Platform") is a technology marketplace that connects independent wellness, fitness, and nutrition coaches ("Professionals") with clients ("Clients").
The Platform provides scheduling, messaging, data tracking, and payment processing technologies. We do not employ Professionals. All Professionals operate as independent contractors responsible for their own services, advice, and compliance.
2. User Registration & Safety
To use Wellness Era, you must create a secure account. Clients and Professionals are required to provide accurate, up-to-date information, including a valid email address.
Passwords must be kept secure. We hash all credentials using industry-standard bcrypt encryption. You are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized access.
3. Onboarding & Coach Credentials
Wellness Era maintains strict quality control. All Professionals must submit professional diplomas, certificates, or credentials for verification during onboarding.
Mandatory Diploma Grace Period
New Professionals are granted a 3-day grace period from account creation to upload their professional credentials. Failure to upload credentials within this period will automatically result in profile restriction, preventing new client matches or bookings.
Our administrators verify submitted credentials manually. Wellness Era reserves the right to reject, suspend, or block any Professional profile if credentials cannot be verified, are found to be fraudulent, or violate platform standards.
4. Services, Bookings & Financials
Professionals set their own service lists, durations, pricing, and schedules using the Platform's calendar. Appointments must be booked through the Platform.
Clients pay for services at the time of booking or according to terms set by their Professional. Payment processing is facilitated securely by the Platform.
Cancellations & Rescheduling: Both parties must provide reasonable notice. Coaches are required to log any cancellation or rescheduling with a written explanation, which will be logged in the Client's Change Log to ensure complete transparency.
5. No Medical Advice Disclaimer
IMPORTANT MEDICAL DISCLAIMER
Wellness Era, its employees, and the tools provided (including AI matchmaking, nutrition plan builders, workout logs, and progress trackers) do not provide medical advice, diagnosis, or treatment.
Any nutrition blueprints, exercise schedules, or wellness recommendations provided by Professionals or generated by the Platform's AI features are for educational and motivational purposes only.
Clients should consult with a qualified physician or healthcare provider before starting any new diet, exercise, or health program, especially if they have pre-existing health conditions.
6. Interactive Tools & Messaging Code of Conduct
Our real-time messaging system (powered by Socket.IO) allows direct, secure communication between Clients and matched Professionals.
Users agree to maintain professional boundaries. Harassment, abuse, hate speech, sharing of malicious content, and off-platform solicitation are strictly prohibited. Conversations are logged for safety and compliance, and administrators reserve the right to audit and delete messages violating this code of conduct.
7. Limitations of Liability & Termination
Wellness Era is provided "as is" without warranties of any kind. We are not liable for any direct, indirect, incidental, or consequential damages resulting from professional coaching, physical training, nutrition recommendations, or server outages.
We reserve the right to suspend or terminate accounts (both Client and Professional) at our discretion for contract violations, non-compliance with credentialing requirements, harassment, or administrative auditing findings.